Privacy Policy

Forge Plumbing & Heating is a plumbing and heating company based in Hackney, London. We are the data controller responsible for your personal data. Contact: info@forgeplumbing.co.uk | 020 XXXX XXXX

We may collect the following personal data when you contact us or use our services: • Name and contact details (phone number, email address, postal address) • Property details relevant to the work you request • Records of jobs carried out at your property • Payment information (processed securely via third-party providers — we do not store card details) • Website usage data via cookies (see Section 7)

We use your personal data to: • Respond to enquiries and provide quotes • Schedule and carry out plumbing and heating work • Issue invoices and process payments • Send service reminders (e.g. annual boiler service or gas safety certificate renewals) where you have consented • Comply with legal obligations (e.g. Gas Safe record-keeping requirements) We do not sell, rent, or share your personal data with third parties for marketing purposes.

We process your data on the following legal bases under UK GDPR: • Contract: to fulfil work you have requested • Legal obligation: to comply with Gas Safe and other regulatory requirements • Legitimate interest: to manage our business and follow up on service enquiries • Consent: for marketing communications and non-essential cookies (where applicable)

We retain personal data only for as long as necessary: • Customer and job records: up to 7 years (in line with HMRC requirements) • Gas safety records: minimum 2 years (legal requirement under Gas Safety Regulations 1998) • Marketing contact records: until you unsubscribe or withdraw consent After the applicable retention period, data is securely deleted or anonymised.

Under UK GDPR, you have the right to: • Access the personal data we hold about you • Correct inaccurate or incomplete data • Request deletion of your data (where no legal obligation requires us to keep it) • Object to processing based on legitimate interest • Withdraw consent at any time (where processing is based on consent) • Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk To exercise any of these rights, contact us at info@forgeplumbing.co.uk.

Our website uses cookies to improve your browsing experience. We use: • Essential cookies: required for the website to function correctly • Analytics cookies: to understand how visitors use our site (e.g. Google Analytics). These are only set with your consent. You can manage cookie preferences in your browser settings or via our cookie consent banner. Refusing non-essential cookies will not affect your ability to use the site.

We may use trusted third-party services to operate our business, including: • Email and communication platforms • Payment processors (Stripe or similar) • Analytics providers (Google Analytics) These providers are contractually required to handle your data securely and in accordance with UK GDPR. We do not permit them to use your data for their own purposes.

We may update this privacy policy from time to time. The current version will always be available on this page. We will notify you of significant changes where we have your contact details. Last updated: January 2025